As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.
Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”
If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.
The promoter of the event determines if service- and
administration costs will be refunded. These costs cover the costs that have already
been made to make it possible to offer the event, amongst others the costs for
the service we (Ticketmaster) provide to the promoter (facilitating the sale of
Among our costs are: costs of the secured ticket stock, system costs, data communication costs, distribution costs, sales costs, personnel costs and banking costs.
This is also noted in our General Policy
Sometimes the organizer of an event is forced to cancel or replace an event.
This is an unfortunate situation for all parties involved, and efforts are always made to prevent this from happening. However, sometimes we can't avoid this situation.
If the date or location of the event has been changed, your ticket(s) will stay valid and no further action is required.
Have you bought tickets, with the Ticketmaster logo, via another way than on our website www.ticketmaster.nl, the contact center or one of our outlets (Primera shops)? Unfortunately we can't refund your tickets in that case.
When an event has been postponed por cancelled we will refund the tickets to the original buyer, on the accountnumber of creditcardaccount which has been used for the purchase.
We advise you to contact the person who has sold the tickets to you.