Did you just place your order? Please give it some time. It can take up to 1,5 hours to receive your tickets and/or see the tickets in your account.
If you haven't received an order confirmation or the tickets after 1,5 hours, please check your account. Can't find any tickets here either? Please contact us, so we can check what's going on.
Please include the payment reference in your message. This is a 18-digit code starting with 2. If you can't find this code, then please send us the reference with the letters JB in the middle, for example 01234567JB12345670106.
If you have used a creditcard or other payment method, please include order date, the exact amount (in euro's) debited and the kind of payment method.
Please note: Did you buy tickets via our resale platform? In that case, it can take up to 8 hours before you see the tickets in your account.
If there are no tickets linked to a payment, the amount will always be automatically refunded. Within 3 working days (iDeal) this amount will be refunded again. For a credit card payment, it can take up to 2 weeks before this is credited again.