My tickets have been stolen. What can I do?

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Tickets bought
Tickets not received / lost / stolen

I haven't received my tickets. What can I do?
My payment has been debited, but I haven't received any tickets yet?
How and when will I receive my Train tickets?
I've lost my tickets. What can I do?
My e-mail has been hacked. What can I do?
My tickets have been stolen. What can I do?
Mijn tickets are damaged. Is that a problem?
How can I download my tickets via my account?

We are sorry to hear that, but please don't worry to much. Please contact us asap, so we can make sure the stolen tickets will be invalide and we can send you new tickets with new barcodes.

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