The NL government has now decided that all events until September 1st can’t take place to avoid the spread of the COVID-19. If the event has definitively been cancelled by the organization, we will contact you by email..
We will also contact you if your event is rescheduled. Tickets will likely remain valid for the new date. We understand it’s possible you’re no able to attend on the new dat.
In the meantime, the cultural sector has jointly developed a regulation, supported by the Ministry of Education, Culture and Science and the Authority for Consumers and Markets. Organizers are working hard to reschedule events to new dates in which case your ticket will remain valid. If you can’t make it to the new date, the organize of the event will offer a voucher. If a new date can’t be found, the event will be have to be canceled and the ticket holder will also be offered a voucher by the event organize.
The best interest of our ticket buyers, event organizers and artists is our top priority. That’s why we support regulation that supports both our industry and offers fair compensation to fans. We therefore hope that many organizers will make use of this arrangement. We are currently working out the details so that we can start this procedure in a clear and complete manner. You’ll find the conditions of this arrangement for rescheduled and cancelled events here.
If the event is planned (shortly) after September 1st, we assume that this event will take place, unless the organization has decided otherwise. If the event will be rescheduled or cancelled, we will inform you as soon as possible with more details per email.
Thank you for your understanding in this exceptional situation.