I have redeemed my voucher(s), but the seats aren't next to eachother. What can I do? Please contact us so we can try to exchange your tickets. Please include your voucher code(s) in your message. Related articles Why can't I choose my seats via a seat map? I want to redeem my voucher(s), but there is no seat map to choose my seat? Can my tickets be scanned from my mobile phone / device? I have experienced an error while redeeming my voucher and now my code doesn't work? I received an error message after processing my payment. What happens now?