I have requested a new password but didn't receive an e-mail. What now? If you are not receiving an e-mail with a new temporary password, there is no account with the e-mail address you are using yet. Click here to create a new account. Related articles Ask us a question I have received a new password for My Account, but it doesn't work. What now? I am having difficulty creating an account. What could be the problem? How can I remove/delete My Account? I've lost my tickets. What can I do?