When you have ordered tickets on our website, you will also find your order in your Ticketmaster Account (within 1,5 hours after your order). Possible reasons for your order not being visible in your Ticketmaster Account are;

- It can take some more time (1,5 hours after your oder at the latest)
- You have ordered your tickets with another e-mail address (other account)
- Something has gone wrong with your order

Are you using the correct e-mail address and has it been more dan 1,5 hours since you've placed the order? Please contact us. We kindly request to mention your payment details in your message. You can find this details on your bank statement (number containing the letters JB in the middle) or in case of a creditcard payment, please mention the date, the kind of creditcard (VISA/Mastercard/Amex) and the exact amount which was debited.