That's too bad! If the event has been cancelled, many event promoters offer a voucher for the amount that you’ve previously paid for your ticket(s). You can exchange the voucher for another event held by the same promoter. Your voucher will be issued in credits (value in €) that will be added to your Ticketmaster account. In the unlikely event that you can’t use the voucher within 24 months, you will be entitled to a refund.

A request for a refund must be done within 4 weeks after the promoter has requested this, or when a reschedulement or cancellation has been announced.

It is often possible to make a donation to the event promoter / artist as well. You can read here why this can be important.

Instructions about how and when to receive a voucher, request a refund or make a donation can be found in the email that you will receive about the event.

Please note: both the placing the voucher on your account and the request for a refund will take some time to process. Read the rest of our FAQs as well.