You can only use your voucher (credits) to buy tickets for an event held by the event promoter from which you originally purchased the tickets, and which are offered via Ticketmaster. The credits on your account state which promoter it concerns. You will also see this before you request a voucher in your acocunt, so that you can check what their offer is.

You can therefore not use the credit for other products such as parking tickets, Collector Tickets or train tickets.

Your voucher is valid for 24 months after issue. You will also see this date in your Ticketmaster account as soon as you receive the credit.

In the unlikely event that you can’t use the voucher within 24 months, you will be entitled to a refund of the residual value. We are currently unable to let you know how this will work.