Because you are not a direct customer of Ticketmaster in this case, we unfortunately can’t do anything for you. We advise you to contact the company where you’ve purchased the tickets.
- Ticketmaster Help
- Cancelled or rescheduled events due to COVID-19
- More information about applying for a voucher or refund
Articles in this section
- Why do event promoters issue vouchers?
- How and when do I request a voucher?
- When will I receive my voucher?
- For what and until when can I redeem my voucher?
- Will I be reimbursed the full amount in a voucher?
- Why can't I use the voucher yet?
- I have multiple tickets, and I want to use some for the new date and exchange some for a voucher. Is this possible?
- I bought a ticket from a resale site. What should I do?
- Can I give/transfer my voucher to someone else?
- Do I have to accept the voucher / credits?