Your voucher will be issued in credits (value in €) that will be added to your Ticketmaster account. In the unlikely event that you can’t use the voucher within 24 months, you will be entitled to a refund of the residual value.
We expect to be able to place the voucher (credits) on your account from the end of July. From approximately 4 weeks after your voucher application, you will see a status on your account, explaining that your voucher application is being processed. You will be notified when the credits are placed on your account in July.