My Ticketmaster Gift Card didn't work during my purchase. What can I do? Follow Are you having problems with redeeming your Gift Card? Please contact us. Choose category Gift Card in the contact form. Please mention your Gift Card number in your message (16 to 20 digits). Related articles How can I contact Ticketmaster? Where and for what can a Ticketmaster Gift Card be used? Do I need to activate the Ticketmaster Gift Card? How can I check the balance on my Ticketmaster Gift Card? How can I order a large number of Ticketmaster Gift Cards for my company?