Did you choose to receive your tickets by post? In this case your tickets will be send out within 2 weeks after your order (with exception of Collector Tickets and Special Tickets).
Within an hour after your order you will receive an order confirmation by e-mail. Has it been an hour since your payment and no order confirmation? Please click here for more information.
Collector Tickets are specially designed and printed tickets and will therefore be deliverd 3 days before the event at the latest. Regular tickets which were ordered in combination with Collector Tickets are also send out later, seperate from the Collector Tickets. It's therefore possible you don't receive all tickets at the same time. If you would like more information about Collector Tickets, please click here.