We can only issue a refund if an event is cancelled or postponed and the organisor has decided to offer refunds. If this is the case, we’ll send you an e-mail with details on how to request a refund. Unfortunately, tickets cannot be exchanged.
Articles in this section
- How can I buy tickets from another fan?
- Why are the prices for blue and pink ‘dots’ different?
- How will I receive my tickets?
- I have not received a confirmation e-mail
- Can I pay using a credit or debit card?
- Why is my payment declined?
- Can I get a refund or exchange my tickets?
- I’ve received an e-mail about verifying my account
- What do I do if the event is cancelled or postponed?
- Can I purchase a cancellation insurance for Fan-to-Fan tickets?