Before any payments can take place, our payment platform Adyen does checks to verify the information entered at the time of listing. This helps us prevent fraud.
If Adyen runs into issues during the verifying process, in accordance with their "KYC"-requirements (Know Your Customer), we may ask for further documentation to verify the information provided. If this is the case, we’ll send you an e-mail from the e-mail address email@example.com to inform you of the next steps and you’ll be able to upload the documents in Your Account by clicking on ‘Seller Profile’.
Please rest assured that all provided documentation is only used to verify the provided information and will be deleted after this process.