Do you have a question about an existing order in “My Account”? Please follow the instructions below.

Step 1. Login to My Account here 

Step 2. Select the event you wish to contact us about

Step 3. Hit the Need Help With This Order? button and follow the on-screen instructions

Please note: Do you have tickets for a rescheduled show taking plasce this week, and did you receive your tickets for the original date per post? These tickets are valid for the new date. You will not receive new tickets per post or email. 

Do you have a question about RuPaul's Drag Race on 16 or 17 May? Please ask your question here.
Do you have a question about Dua Lipa on 17 of 18 May? Please ask your question here.
Do you have a question about Tool op 19 May? Please ask your question here.

Important: For Tool, only Mobile Tickets are available. These tickets can be found in your account on the app or website it's not possible to download your tickets or receive them per email. Please make sure you're logged into your account before going to the venue. 

Don't have an order in My Account and need to contact us?

Please contact us via this form. If you're contacting us through this form, please be aware we can only help you if your query concerns one of the following topics:

Gift card
Access to “My Account”
Voucher (Covid-19)
Question about the purchase of tickets
Tickets not in account
Question about refund not received
Order failed

If you have a question about an existing order, please follow the instructions at the top.


Is the above not sufficient? Please click here for other options.