Couldn't find the answer to your question on our Service & Contact page? Please get in touch with us.
Already have tickets? Email us
Step 1. Find your order in the My Tickets section.
Step 2. Select the event you wish to contact us about.
Step 3. Hit the Need Help With This Order? button and follow the onscreen instructions
Unfortunately, this method of contact is not available in our app. Use the mobile browser to sign in to Ticketmaster.nl or tap Help in the app to go to your account on Ticketmaster.nl.
Receive a reply within 48 hours
If you're contacting us through our contact form, please be aware we can only help you if your query concerns one of the following topics:
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Access to My Account.
Do you want to change the personal details in your account? Then follow the steps at Already have tickets? Email us to contact us through an order in your account. - Question about the purchase of tickets
- Tickets not in account
- Order failed
- Gift card
Do not use this form if your question is not related to any of the topics above. We may not be able to assist you with your request.
If you have a question about an existing order, please follow the instructions above at Already have tickets? Email us.
Receive a reply within 4 hours
Opening hours
Monday to Saturday from 9 AM to 8 PM
Please note: In weeks 51 and 52 we are available from 9 AM to 5 PM
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Order tickets Order tickets 0900-3001250 |
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Service Question about tickets you have already ordered 0900-3001255 |
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From abroad Questions about (purchasing) tickets 0031(0)88-1232425 |
Opening hours
- Monday to Friday from 12 PM to 2 PM
- Our phone lines are closed on Saturdays, Sundays and public holidays.
It can be very busy by phone, which means it may be too busy to place you in the queue.
Submitting a question from the order in My Account is the best way to get in touch with us. You will always receive a response before the start of the event.
Do you want to change personal details in your account? Unfortunately, we cannot help you with this by phone. Submit the question about your personal details via an order in your account.
Events outside of the Netherlands
We cannot help you with questions about events or accounts abroad, please contact the customer service of the country in question.
We are closed on
- New Year's Day - Thursday January 1st 2026
- Easter - Mondag April 6th 2026
- King's Day - Monday April 27th 2026
- Ascension Day - Thursday May 14th 2026
- Pentecost - Monday May 25th 2026
- Christmas - Friday December 25th 2026
- Boxing Day - Saturday December 26th 2026
- New Year's Day - Friday January 1st 2027