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Errors during payment

• I received an error message after processing my payment. What happens now?
• I got an error message at the moment I wanted to pay my order. Where are my tickets now?

Other

• Can my tickets be scanned from my mobile phone / device?
• Why isn't the VAT mentioned/Can I get an invoice for my order?
• What can I do in case I have a complaint/problem/dispute regarding an online purchase?
• How can I submit a complaint about Ticketmaster?
• I have standing tickets, but I won't be able to stand the whole event. Can I bring something to sit on?
• Am I allowed to bring a (photo)camera to the event?

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