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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.



Tickets by post will be send as soon as possible and within 2 weeks after your payment. If you haven’t received the tickets within 2 weeks (within 3 weeks for abroad), please contact us. Please note the correct address and the payment details (DRWP number) in your message.




Tickets by e-mail will be send within 24 hours to the e-mail address in your account. It’s possible that the e-mail will be moved to your spam or junkmail folder. If you didn’t receive the tickets, please contact us. Please note the correct e-mail address and the details of your payment (DRWP number) in your message.




Please contact us at least 3 days for the event, so we have enough time to send the tickets again.

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