As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.
Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”
If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.
After an order, we don’t send out an invoice which shows the VAT amount. We are working on sending an invoice automatically after every order.
Do you need an invoice for your order? Please contact us.
Transaction costs for Ideal and creditcard payments are not charged bij the bank to the customer, but to the company (in this case Ticketmaster). These costs can be charged by the company to the customer. Ticketmaster can, in consultation with the promotor, deside to show these costs seperately or to include these costs in the service costs.
No worries! Sometimes, depending on the device you use, an error can occur. Fortunately 9 out of 10 times, our ticketing system is not hindered by this error. It might take a little longer than you are used to, but you should receive the tickets within 2 hours of ordering.
No sign of your tickets after 2 hours? Please call us so we can look up your payment and book the tickets manually.
What if I order two times because of the error? And am now stuck with more tickets then I need?
In this case, we will cancel one of the orders and issue a full refund.
We offer/accept the following payment methods: