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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


Sometimes the organizer of an event is forced to cancel or replace an event.

This is an unfortunate situation for all parties involved, and efforts are always made to prevent this from happening. However, sometimes we can't avoid this situation. 

If the date or location of the event has been changed, your ticket(s) will stay valid and no further action is required.

If you can't attend the event due to the change, you can ask for a refund in most cases by filling in and sending this form to us. 

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