As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.
Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”
If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.
For many events you have the possibility to take out a cancellation insurance on your ticket.
Cancellation is possible in the event of serious illness, serious injuries as a result of an accident or death of the insured party or his/her relatives by blood or affinity in the 1st and 2nd degree; pregnancy complications; severe property damage; irretrievable breakdown of marriage; theft, embezzlement or loss or total-loss damage to the vehicle to be used for the trip to the event.
No rights can be derived from this statement. For a complete coverage overview, see the policy terms and conditions (PTO) on our website (cancellation insurance).