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The promoter of the event determines if service- and administration costs will be refunded. These costs cover the costs that have already been made to make it possible to offer the event, amongst others the costs for the service we (Ticketmaster) provide to the promoter (facilitating the sale of the tickets).  

Among our costs are: costs of the secured ticket stock, system costs, data communication costs, distribution costs, sales costs, personnel costs and banking costs.

 

This is also noted in our General Policy

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