eTickets
You should receive your eTickets within 1,5 hours after your order at the latest. Possibly the e-mail with your tickets arrived in your spam or junkmail folder. You can also check your account and download your tickets from there.
Please note: Have you purchased resale tickets? Then it can take up to 8 hours for your tickets to be sent to you / added to your account.
Mobile tickets
Mobile Tickets are tickets that are only available in your account on the app or website. It is not possible to receive these tickets per email, as a pdf, or per post.
Please note: Have you purchased resale tickets? Then it can take up to 8 hours for your tickets to be added to your account.
Still haven't found your tickets?
Contact us and please include the payment reference in your message. This is a 18-digit code starting with 2. If you can't find this code, then please send us the reference with the letters JB in the middle, for example 01234567JB12345670106.
If you have used a creditcard or other payment method, please include order date, the exact amount (in euro's) debited and the kind of payment method.
Attention!
Don't wait too long! Please keep an eye on the delivery times described above. If you didn't receive your tickets within these time frames, please contact us directly. If you are contacting us within 3 days prior to the event, we can't make any promises about getting you your tickets. Besides that, having you tickets will save you a lot of stress!