The queue acts as a virtual line for genuine fans and uses advanced security measures to detect bots and monitor traffic.
Tickets are always based on availability and demand. They’re not guaranteed.
Can I skip the queue?
No, the queue can’t be skipped. If you're waiting in line for access to tickets, stay on the page and don't refresh to keep your spot.
How to use the queue
During high-demand sales, tickets are available on a first-come, first-served basis and aren’t guaranteed. We recommend joining the waiting room 15 minutes prior to the event going on sale. When you’re ready, follow these steps:
- Go to Ticketmaster and locate the event you want to shop for.
- Sign in to your Ticketmaster account. The queue only allows one device per account.
- If required, go through the verification process to join the queue.
- Join the waiting room.
- When the sale begins, you'll receive your place in line.
- Once it’s your turn, select your seats and proceed to checkout.
For a smoother shopping experience, we recommend:
- Watching your screen. If you’re planning to shop for an event on your mobile device, don’t allow your screen to dim or your Waiting Room will pause. And, resist the urge to refresh, as your page will automatically refresh when you enter the queue.
- Make sure you have your payment details ready for your preferred method of payment.
- Turning up the volume on your device, so when it’s your turn, you hear the queue notification bell sound — even if you need to step away.
Do I have to stay on the page the entire time?
Yes. While you’re in the queue, your spot will be automatically and frequently refreshed, so please don’t refresh the page yourself, close, or leave the page. When it’s your turn, your spot will be held for 10 minutes.
Is there a set time I will get ticket access?
No, a set time is not guaranteed. We only allow more people in when space opens up. During the process, we’ll keep you updated on your status along the way.