- Cancelled event
Has the event you were planning to attend been cancelled? The amount you paid will be automatically refunded to the bank account or credit card you used to buy the tickets. The amount will be credited to your bank account within 4 weeks. No further action is required from your side.
- Rescheduled event
Has the event been rescheduled and are you unable to attend on the new date? You can submit a cancellation request yourself. Follow these steps to request a refund for a rescheduled event.
Click on the steps below if you need more information or screenshots.
Unfortunately, this method of contact is not available in our app. Use the mobile browser to sign in to Ticketmaster.nl or tap Help in the app to go to your account on Ticketmaster.nl.
Click on the order you have a question about. The order will then open in the same tab.
Scroll down. Below the QR codes, you’ll find the Need help with this order button.
- Select category Cancel / refund my tickets
- Choose the correct topic and press Continue
Did you not purchase your tickets at Ticketmaster? Please contact the person/company you've purchased the tickets from. We can only refund the tickets costs to the person who purchased the tickets on our website.