Do you have a question about an existing order in “My Account”? Please follow the instructions below.

Step 1. Login to My Account here 

Step 2. Select the event you wish to contact us about

Step 3. Hit the Need Help With This Order? button and follow the on-screen instructions

Don't have an order in My Account and need to contact us?

Please contact us via this form. If you're contacting us through this form, please be aware we can only help you if your query concerns one of the following topics:

Gift card
Access to “My Account”
Voucher (Covid-19)
Question about the purchase of tickets
Tickets not in account
Question about refund not received
Order failed

If you have a question about an existing order, please follow the instructions at the top.

If the quickest and easiest options above are not sufficient, please see here for more ways to contact us.