Ticketmaster, on behalf of our clients, is committed to supporting fans who require accessible seating and ensuring the booking process is as clear and helpful as possible. Many venues provide dedicated accessible seating areas designed to meet a range of mobility needs.
Accessible tickets are reserved for fans who require wheelchair-accessible seating and for their companions. Please note that these tickets must be used appropriately, and misuse may result in cancellation of the order or denial of entry.
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Where wheelchair-accessible seating is available, you’ll see the following icon on the seat map:
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Wheelchair Accessible
Reserved for wheelchair users and located near accessible entrances, exits, and restroom facilities.
If there isn’t a seatmap available you can select Wheelchair-/helper seats from the Choose Your Tickets section.
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Wheelchair Accessible
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Order your accessible tickets by calling us:
- 0900 300 1250 (€0,60 p.m. from The Netherlands)
- 0031 88 123 24 25 (only from abroad)
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For some smaller venues, you'll need to contact the venue itself. Visit the website of the venue you're visiting for more information.
Availability and types of accessible tickets vary depending on promoter policies, venue policies, and the nature of the event.
Companion tickets must be ordered in advance online or by calling us
Each wheelchair user may bring one companion, who must hold a valid companion ticket to access the event.
Some venues provide additional accessibility services or accommodations.
Because Ticketmaster works with a lot of venues, the best place to get the answer is usually the official venue website. We’ve listed webpages for our most popular venues below. If your venue is not listed, please visit the venue’s official website or search for it online.
If your accessibility needs have changed due to a new diagnosis, accident, or medical condition, please contact us. We will review your booking and assist in arranging the most appropriate accommodation where possible.
For help purchasing tickets or for any additional questions, contact Fan Support.