General terms and conditions Ticketmaster BV

01. Definitions

1. Account: the MyAccount created by the Buyer on Ticketmaster.nl;
2. General Terms and Conditions: these General Terms and Conditions of Ticketmaster;
3. Resale Platform: the Fan-to-Fan Resale Platform of Ticketmaster where the Buyer can resell his/her Tickets safely;
4. Event: the organised event, such as an event of a musical, cultural, sporting and/or recreational nature, for which Ticketmaster sells Tickets;
5. Buyer: the natural or legal person who buys a Ticket;
6. Mobile Only Ticket: ticket for a Mobile Only Event. A Mobile Only Ticket can only be scanned via a mobile device. The Mobile Only Ticket is not available as a PDF and cannot be downloaded or printed;
7. Organiser: the natural or legal person who produces or organises an Event and is responsible for it;
8. Ticket: the document obtained via official channels that serves as admission ticket for an Event, including a regular Ticket and a Mobile Only Ticket;
9. Ticketholder: the holder of a valid Ticket for an Event at some point. This can be the Buyer or the recipient of a transferred Digital Ticket;
10. Ticketmaster: the private limited liability company Ticketmaster, having its registered office in The Hague;
11. Upsell: the sale of additional products or services by Ticketmaster on its own behalf or on the instructions of third parties.

02. Scope of the General Terms and Conditions

1. These General Terms and Conditions shall apply to all offers of, orders with, legal relationships and agreements in connection with which Ticketmaster delivers products or services of any kind to the Buyer, even if these products or services are not described (in detail) in these General Terms and Conditions. The Buyer will also be bound by (i) any special terms and conditions stated to be applicable to a Ticket and/or Event; (ii) other terms and conditions of the Organiser and/or Event; and (iii) any venue terms and conditions (including conditions of entry).
2. The applicability of other terms and conditions of the Buyer is expressly rejected by Ticketmaster.
3. The parties can only agree amendments with regard to the General Terms and Conditions in writing.
4. Ticketmaster is entitled to amend the General Terms and Conditions and to declare amended General Terms and Conditions applicable to Agreements. The amended General Terms and Conditions can be viewed on the website of Ticketmaster.
5. The General Terms and Conditions of the Organiser of the Event shall be applicable to the agreement between the Buyer and the Organiser. If they are not yet in the Buyer's possession, the Organiser shall send the General Terms and Conditions of the Organiser to the Buyer at the latter's request.

03. Formation of the agreement with Ticketmaster

1. The service that is provided by Ticketmaster consists of the distribution of Tickets. A Ticket is no more than a right to admission, in this case admission to an Event of the Organiser. The purchase of a Ticket gives rise to the formation of two agreements: an agreement between the Buyer and Ticketmaster and an agreement between the Buyer and the Organiser of the Event for which the Buyer has purchased a right to admission.
2. The agreement that is formed between Ticketmaster and the Buyer relates to the order and delivery process of the Ticket.
3. Tickets are sent to the email address or other address that the Buyer has stated in his or her account. Ticketmaster will continue to deem the e-mail address or other address stated by the Buyer to be correct.
4. The delivery terms stated by Ticketmaster shall never be considered final deadlines, unless expressly agreed otherwise. If delivery is not made in time, a written notice of default should be issued to Ticketmaster.
5. In the event that any delivery term is exceeded, this does not give the Buyer any right to compensation nor the right to cancel the order or to dissolve the agreement, unless the delivery term is exceeded to such an extent that the Buyer cannot be reasonably expected to uphold the agreement.
6. With the exception of the possibility of ordering electronic Tickets, the sale of Tickets to be sent by post via the website or the call center will be discontinued 8 to 10 days before the date of the Event to give Ticketmaster enough time to send the Tickets by post.

04. Formation of the agreement between the Buyer and the Organiser

1. The Buyer purchases a Ticket for an Event of the Organiser via Ticketmaster. This will give rise to the formation of an agreement between the Buyer and Organiser regarding rights and obligations in connection with the right to admission to the Event of the Organiser. Ticketmaster shall in that connection act as intermediary in the formation of the agreement between the Buyer and the Organiser and is not a party to this agreement. The agreement between the Buyer and the Organiser is formed after the Buyer has purchased one or more Tickets via Ticketmaster.
2. Unless agreed otherwise in writing, all offers, including adverts and price lists as stated on the website of Ticketmaster, shall be non-binding.
3. Before confirming his reservation, the Buyer must always check carefully whether the correct Tickets have been reserved. When making the reservation, the Buyer must always use a correct address (email or otherwise). If the Buyer opts to receive Tickets by electronic means, the risk of loss, theft or misuse of the Ticket shall rest with the Buyer from the moment that the Tickets have reached the Buyer. In the case of doubt concerning the correctness of the data that the Buyer entered when placing the order, Ticketmaster can contact the Buyer using the data that the Buyer entered. If Ticketmaster is unable to reach the Buyer and therefore is unable to verify the data, Ticketmaster can proceed to cancel the reservation and sell the Tickets to another Buyer. If Ticketmaster has any doubts concerning the correctness or the validity of the data entered by the Buyer when placing the order or the instrument of payment used by the Buyer, it shall have the right to cancel the Buyer's reservation and sell the Tickets to another Buyer. Ticketmaster shall endeavour to inform the Buyer in such a case. All agreements are entered into subject to the condition precedent of sufficient availability of the products or services concerned.
4. Ticketmaster is entitled to set, independently and/or at the request of the Organiser, a maximum for the number of Tickets that can be reserved or purchased. In the case of specific grounds for suspecting misuse with regard to a circumvention of the set maximum, Ticketmaster shall be entitled to cancel, independently and/or at the request of the Organiser, the reservation of the Tickets or to invalidate the Tickets concerned in order to prevent the large-scale buying up of Tickets.
5. Ticketmaster has the option of offering additional products when selling Tickets. If Ticketmaster sells products or services of third parties by means of this activity, the (General) Terms and Conditions of that third party shall apply to the (delivery of the) products or services concerned.
6. Tickets cannot be returned. The provisions of Section 6:230p(e) of the Dutch Civil Code apply to Tickets.

05. Prices and payment

1. Ticketmaster sells Tickets on behalf of the Organiser, which determines the price and the number of available places. Information on prices and availability is provided on a non-binding basis and may be subject to change.
2. The Buyer shall pay the price stated on the website for the products or services ordered by means of the website. Payment shall take place in the manner stated on the Ticketmaster website. Additional conditions concerning payment or ordering may be applied to the order.
3. All prices as stated on the Ticketmaster website are in euros including VAT, unless expressly stated otherwise.
4. Service charges are charged for each ticket and in some cases transaction charges and delivery charges will be charged for each order.
5. If the Buyer fails to pay the amounts due or fails to do so on time, the Buyer shall owe statutory interest on the outstanding amount without any demand for payment or notice of default being required. If the Buyer fails to pay the amount due after a demand for payment or a notice of default has been issued, Ticketmaster shall be entitled to refer the debt for collection, in which case the Buyer must pay all judicial and extrajudicial costs, including costs charged by external experts, in addition to any costs determined at law.

06. Cancelled or rescheduled Events

1. It is the responsibility of the Ticket Holder to check whether an Event has been cancelled or rescheduled and what the new time or location will be. Although Ticketmaster will try to inform the Ticket Holder of the cancellation after Ticketmaster has received the required information from the Organiser, Ticketmaster cannot guarantee that the Ticket Holder will be informed of the cancellation before the date of the Event. Ticketmaster cannot be held liable nor is responsible for any costs incurred by the Ticket Holder.
2. The additional conditions of the Ticketmaster cancellation insurance shall apply to the agreement, if the Buyer has taken out cancellation insurance.
3. Tickets of rescheduled Events will as a rule also be valid for the replacement Event. For more information on this, the Ticket Holder can contact Ticketmaster via the online customer service or 09003001255 (at the local rate). If an Event is rescheduled for a different location or date, the Organiser can set conditions for repayment of the ticket price.
4. If an Event is cancelled or rescheduled, the Buyer can hand back the Tickets for this Event in accordance with the regulations determined by the Organiser. For the relevant terms and conditions, please see the General Terms and Conditions of the Organiser of the Event. If the Organiser requests Ticketmaster to refund the ticket price (in full or in part) to the Buyer, Ticketmaster will do so after it has received the amounts concerned from the Organiser. In case the ticket price is refunded by the Organiser, Ticketmaster will also refund service charges. Refunds will only be made through an online credit transfer. Postage and payment costs will not be refunded, in principle.
5. In the case of cancellation or rescheduling of an Event, any products or services sold via Upsell are not eligible for refund.

07. Tickets

1. Depending on the type of Event, Ticketmaster offers the Buyer a regular Ticket or a Mobile Only Ticket.
2. An Organiser may choose to only issue Mobile Only Tickets for an Event to counteract unofficial resale. The Mobile Only Ticket can only be scanned using a mobile device. Admission to the venue will be granted solely on the basis of the digital Ticket displayed on a mobile device. The Mobile Only Ticket is available in the Purchaser’s account (accessible via the Ticketmaster website or app), through a linked application (such as Apple or Google Wallet), through the official app of the relevant festival or venue, or, where applicable, through any other tool made available by Ticketmaster. Screenshots, printed tickets, or (confirmation) emails do not grant access to the Event. Taking a screenshot of a Mobile Only Ticket is therefore not permitted and will not be considered valid admission to the Event. Please note: only people who can show a Mobile Only Ticket on a mobile device will be entitled to access the Mobile Only Event. The Buyer can contact the Ticketmaster contact centre for questions regarding Mobile Only Tickets.
3. In order to counteract unofficial resale, a Mobile Only Ticket may only be transferred by means of the options offered by Ticketmaster in MyAccount. MyAccount offers the Buyer the possibility to transfer or resell a Ticket, provided that resale is permitted under the terms and conditions that apply to the Ticket concerned. If you wish to sell your Mobile Only Ticket and the sale is possible and permitted under the terms and conditions that apply to the Ticket concerned, you can use the Resale Platform of Ticketmaster. For more information, please visit www.ticketmaster.nl/help/doorverkoopbeleid. For information on transferring Mobile Only Tickets, see Article 8.
4. The Tickets distributed by Ticketmaster will remain the property of the Organiser. The Buyer is not permitted to resell a Ticket if this is against the law. In addition, an Organiser can forbid any reselling or commercial use of a Ticket. The Buyer should check this in the general terms and conditions of the Organiser, which are referred to on the Ticket (and during the ordering process). In the case of any (attempt at) reselling or commercial use in violation of the law or the terms and conditions of the Organiser, the Organiser shall be entitled to invalidate the Ticket concerned and/or to impose a fine on the Buyer. Holders of invalid admission tickets will be barred from entering the Event, without any right to compensation.
5. Immediately after receipt, the Buyer is required to check the correctness of the Tickets. After purchase, Tickets can no longer be exchanged or reimbursed.
6. If the Buyer's Ticket is damaged to such an extent that it is no longer possible to verify whether it is genuine, the Buyer can contact the online contact centre or 0900-3001255 (at the local rate).
7. Special requirements, such as reservations for wheelchair seating locations, must be expressly notified in a timely manner. Ticketmaster cannot guarantee that special requirements can be met. For more information on this, the Buyer can contact Ticketmaster via the online contact centre or 0900-3001255 (at the local rate).

08. Transferring Digital Tickets (eTickets and Mobile Only Tickets)

1. When a Digital Ticket is transferred, the recipient will receive it in his/her MyAccount. By making use of the option to transfer a Digital Ticket, you exclusively grant the recipient the right to use the Digital Ticket. Please note: the Buyer of the Digital Ticket remains the official contracting party of Ticketmaster. This means that the agreement between you, as the original Buyer, and Ticketmaster, including all rights and obligations therein, and all terms and conditions applicable to the Digital Ticket, shall remain in force after the transfer, regardless of the number of times the Digital Ticket is transferred. In the event that an Event is rescheduled or cancelled, only the original Buyer shall be entitled to request a refund from Ticketmaster in accordance with the terms and conditions currently applicable to that Digital Ticket. The recipient of a transferred Digital Ticket may never claim a refund from Ticketmaster. Ticketmaster will exclusively inform the original Buyer about matters relating to the Digital Ticket and the Event. It is the responsibility of the original Buyer to share such information with the recipients of transferred Digital Tickets.
2. The tool for transferring Digital Tickets via MyAccount can only be used to transfer a Digital Ticket. It is not possible to transfer Upsells purchased together with a Digital Ticket or other non-Ticket elements.
3. If Ticketmaster has reason to suspect a Digital Ticket is being transferred or used fraudulently, contrary to the law or any provision arising from the applicable General Terms and Conditions, then Ticketmaster will be entitled to cancel the Digital Ticket independently and/or at the request of the Organiser, or to invalidate the Ticket concerned.
4. As long as the recipient has not accepted the invitation to transfer the Digital Ticket, you may withdraw the invitation. At the time the invitation is accepted by the recipient, the Digital Ticket is transferred.
5. Please note: once the recipient accepts the invitation to transfer the Digital Ticket, you may not (i) use this Digital Ticket to give yourself access to the event - a new Digital Ticket with a new bar code will be issued to the recipient - and/or (ii) offer the Digital Ticket for sale or transfer it to another party. In the event that a Digital Ticket is transferred several times (i.e. successively), only the Digital Ticket of the last transfer entitles the holder admission to the Event. All bar codes of the previously transferred Digital Tickets will become invalid.

09. Intellectual Property Rights

1. The intellectual property rights vested in the Ticket of Ticketmaster belong to Ticketmaster or its licensor. The Buyer shall refrain from conduct by which rights or other pertinent interests of Ticketmaster or its licensor could be harmed.
2. The Buyer is not permitted to remove from or change on the Ticket any designation concerning copyrights, brands, trade names or other industrial property rights, or to make any change in the form or any other characteristic feature of the Ticket.
3. The Buyer is forbidden to falsify, copy or in any way reproduce the Ticket.
4. The Agreement does not transfer any intellectual property right from Ticketmaster to the Buyer.

10. Privacy

1. The Buyer is deemed to have taken note of the privacy statement of Ticketmaster that can be viewed on the website of Ticketmaster and to consent to the processing operations described there concerning the personal data stated by the Buyer.

11. Liability

1. Ticketmaster cannot be considered the Organiser of the Event and is not a party to the agreement that is formed between the Organiser and the Buyer. Ticketmaster is therefore not responsible for and provides no guarantee with regard to: the right that the Buyer has purchased to obtain admission to the Event of the Organiser, the (artistic) quality and content of the Event, the course of affairs in or around the Event and on the basis of this fact accepts no liability whatsoever. In addition, Ticketmaster shall never be liable towards the recipient of a transferred Ticket for any damage the recipient suffers or has suffered, insofar as permitted by law. In the event that Ticketmaster is liable towards the recipient of a transferred Mobile Only Ticket, the provisions of this article 11 shall also apply to this recipient. An Organizer may also decide to assign the Buyer a different type of ticket or a different seat. Ticketmaster has no authority over such decisions.
2. If Ticketmaster should be liable in connection with its other obligations to the Buyer, the liability of Ticketmaster owing to an attributable shortcoming in fulfilment, or owing to unlawful acts, shall be limited to compensation for direct damage or loss up to at most the amount that has been or can be charged to the Buyer for the Tickets, unless the damage or loss is the consequence of intent and/or gross negligence on the part of Ticketmaster or its subordinates.
3. Ticketmaster shall in any case only be liable on account of an attributable shortcoming in the fulfilment of an agreement if the Buyer immediately issues a proper written notice of default to Ticketmaster, specifying a reasonable period in which to remedy the shortcoming, and if Ticketmaster continues to culpably fail to fulfil its obligations even after that period has expired. The notice of default should contain a description of the shortcoming in as much detail as possible so that Ticketmaster is able to put forward an adequate response.
4. The Buyer shall indemnify Ticketmaster against all claims by third parties relating to a failure by the Buyer to comply, or to comply sufficiently, with any obligation in respect of Ticketmaster, whether or not arising from the General Terms and Conditions.
5. The right to compensation for damages shall at all times be subject to the condition that the Buyer reports the loss to Ticketmaster in writing as soon as possible following its occurrence.
6. Ticketmaster cannot be held liable at any time for any form of damage to or loss of the Ticket whatsoever. In the case of loss or theft, the Buyer shall not be entitled to a replacement Ticket or repayment of any amounts. Ticketmaster shall also not be liable for any delay, non-delivery, or incorrect delivery of Tickets, if the delay, non-delivery, or incorrect delivery cannot be attributed to Ticketmaster.
7. Ticketmaster does not in any way accept any liability for Tickets obtained by the Buyer from third parties. Ticketmaster cannot guarantee that they are genuine either.
8. Ticketmaster shall not be liable in any way for any damage or loss suffered by the holder of this Ticket due to acts or omissions by third parties.

12. Force majeure

1. Force Majeure is understood to be any shortcoming which cannot be attributed to Ticketmaster, because it is not due to fault on its part and cannot be ascribed to it under the law, legal transaction or by convention.
2. Without prejudice to the other rights to which it is entitled, Ticketmaster shall in the case of force majeure have the right to suspend performance of the order of the Buyer, by notifying this in writing to the Buyer, without Ticketmaster being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.

13. Applicable law and competent court

1. The laws of the Netherlands will apply to all agreements with Ticketmaster.
2. All disputes that may arise in connection with the agreement or the General Terms and Conditions applicable to it shall exclusively be submitted to the competent court in Amsterdam.

14. Miscellaneous

1. As a rule, at Events, the following are not permitted to be taken to the location of the Event: photographic equipment, film equipment or any other recording equipment, alcoholic beverages, drugs, glass, plastic bottles, tin cans, fireworks, weapons or any other dangerous objects, on penalty of seizure. For a specific list, consult the General Terms and Conditions of the Organiser.
2. Buyers may be frisked before the Event. Persons who do not wish to subject themselves thereto may be denied admission without any right to a refund of any amounts paid. Buyers who arrive too late at the Event will – insofar as possible – be admitted at suitable moments during the Event. Admission cannot be guaranteed, however.
3. Wherever Ticketmaster undertakes in these General Terms and Conditions to provide a written communication, Ticketmaster shall be entitled to provide this by electronic means, such as, but not limited to, an e-mail message.
4. Obvious mistakes and typographical errors on the website of Ticketmaster or in offers, order confirmations, Tickets and/or other documents shall not be binding on Ticketmaster.
5. In the event of a difference of opinion between Ticketmaster and the Buyer concerning the translation and/or the interpretation of the General Terms and Conditions, the Dutch version shall prevail.
6. If one or more of the provisions of these General Terms and Conditions or any other agreement with Ticketmaster are contrary to any applicable legal requirement, the provision concerned shall lapse and be replaced with a comparable provision permissible by law to be determined by Ticketmaster.

15. Right to refuse admission

Organisers reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety (including crowd surfing or moshing, or failure to comply with any measures put in place to combat the spread of Covid-19), any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the Organiser´s terms and conditions, and they will not be entitled to a refund.

16. Digital Services Act

The average monthly active recipients of the service, under the Digital Services Act, is 30,236,875. 

Last updated 18 March 2026.