To enhance your experience and fight against malicious technology, we’re asking you to verify your phone number. This simple step provides an extra layer of verification that helps us separate real human fans from bots.
Why does Ticketmaster require a phone number on my account?
We take fighting bots very seriously — they use malicious technology to set up accounts and access tickets faster than real people. We want to make sure only real, human fans can create accounts and access tickets. A phone number is an extra layer of verification that helps us fight bots and combat abuse.
How does adding a phone number separate me from bots?
A phone number can help us verify your identity.
By having direct access to an active number and a verification code delivered to your phone we decrease the opportunity for suspicious users, especially bots, to create Ticketmaster accounts.
How does the verification process work?
Using a mobile phone number:
- When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number that receives texts or SMS messaging.
- Sometimes, it can take a few minutes for the text with your one-time code to arrive on your phone.
- Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new phone number or you request a new code.
I get an error message informing me that my phone number is not accepted or supported, but I know my number is valid. What should I do?
Only mobile carrier or landline phone numbers are accepted. Additional methods like payphones, pagers, Google Voice or Voice over Internet Protocol (VoIP) are not accepted or supported. If you’re still having trouble, please contact Fan Support for help.
What should I do if my verification code has expired?
If your verification code has expired, you can request a new code by clicking Request a new code. Remember, the verification code is unique and will change each time you verify a new phone number or request a new code.
What should I do if I haven’t received a text message showing my verification code?
You can request a new code from the verification screen.
For more help, please contact Fan Support.
I still haven’t received a verification code/ I’m having problems entering a verification code. What should I do?
If you haven’t received your one-time code, you can select Request a New Code. Please make sure to that your phone is not on Airplane Mode or Do Not Disturb.
- Check that the phone number in your Ticketmaster Account is correct and up to date.
- Make sure that the latest software updates are present on the phone, and that there are no applications interfering or filtering incoming SMS messages.
- Restart the device to force it to reconnect to the local base station.
- Re-test message delivery, if you're still unable to receive a new code, you need to contact your carrier to resolve.
SMS service is not currently available in every country. You will not be able to create an account using a phone number outside our area of service.