If you have personalized tickets but can’t attend the event, we regret that solutions may not always be available.
Of course we do understand that situations can occur which prevent you from visiting the event.
For this reason, we offer a cancellation insurance. If you have purchased a cancellation insurance, you can submit a claim for a refund.
Don't have an insurance and unable to use these tickets? Check whether you can list your tickets for resale. Go to My Tickets, open the order and click on 'sell'.
Check our FAQ for more information about selling tickets.