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My Account
Music
Comedy
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Arts & Theatre
Fairs & Exhibitions
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Ticketmaster Help
Order Tickets
Order Tickets
All you need to know about where and when you can buy various tickets.
Purchase tickets
How can I access tickets with Mastercard?
How and where can I order tickets?
How does ordering tickets online work?
How can I order a wheelchair ticket?
How can I order tickets for a large group?
Why can't I choose my seats via a seat map?
Receiving tickets
eTickets
Special Tickets (VIP / arrangements / Meet & Greet / etc.)
Personalized tickets
What are personalized tickets?
How do I know if tickets for an event are personalized?
Why do some artists/events have personalized tickets?
What should I do if tickets are personalized, but I don’t know who will join me at the concert yet?
If an event is personalized, can I purchase tickets for someone else?
Can I change the name on a personalized ticket?
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Payment
How does the payment work when I purchase tickets by telephone?
Which payment options do you offer on your website?
I wanted to proceed to the payment, but an error occured. What can I do?
An error occured after the payment process, but I did pay. What now?
Do you accept gift coupons?
Tips & tricks ordering tickets
How do I get a presale or offer code?
How does the online queue work?
What is the queue and how do I join?
Do you have any advice to increase my chance to get my tickets?
Do I increase my changes of getting tickets by logging in on your webpage early?
Do I need to refresh the page when I am in the queue?
Waiting List
What is the Waiting List?
How can I see if an event has a Waiting List?
Does subscribing to a Waiting List guarantee tickets?
Can I always subscribe to a Waiting List?
Will I always receive an email when I am on the Waiting List?
As soon as I receive an email that extra tickets have become available, do I have first choice as a Waiting List registrant?
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Redeeming voucher (Vakantieveilingen / Airmiles / Groupon etc.)
I am having problems redeeming my voucher (Vakantieveilingen / Airmiles / Ticketveiling / Groupon / etc.). Can you help?
I have redeemed my voucher(s), but the seats aren't next to eachother. What can I do?
I have experienced an error while redeeming my voucher and now my code doesn't work?
I want to redeem my voucher(s), but there is no seat map to choose my seat?
3DS 2.0 for creditcard payments
What is 3DS 2.0?
What happens if I don’t get my authentication code or have difficulty checking out?
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