Ticket Transfer

• What is Ticket Transfer?
• How do I transfer tickets to a friend?
• Why can’t I accept a ticket transfer invitation?
• Can I cancel a transfer?
• Can I transfer tickets that someone has transferred to me?
• Can ticket transfer change the name on my ticket?

Order confirmation / delivery method

• I have Mobile Tickets, can I download these as a pdf?
• The address on my order confirmation is incomplete?
• The number of tickets in my order confirmation is incorrect?
• Can I change the delivery method of my tickets?
• Can I add my ticket(s) to my Apple Wallet?
• Why is there advertisement on my tickets?

Tickets not received / lost / stolen

• I haven't received my tickets. What can I do?
• My payment has been debited, but I haven't received any tickets yet?
• How and when will I receive my Train tickets?
• I've lost my tickets. What can I do?
• My e-mail has been hacked. What can I do?
• My tickets have been stolen. What can I do?

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Canceling tickets

• Can I cancel my tickets?