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Ticketmaster Help
Tickets Bought
Tickets Bought
For all questions about tickets you've already bought.
Order confirmation / delivery method
Why do my tickets have a moving barcode?
I have Mobile Tickets, can I download these as a pdf?
Can my tickets be scanned from my mobile phone / device?
The address on my order confirmation is incomplete?
The number of tickets in my order confirmation is incorrect?
Why is there advertisement on my tickets?
Tickets not received / lost / stolen
I haven't received my tickets. What can I do?
I've lost my tickets. What can I do?
My e-mail has been hacked. What can I do?
My tickets have been stolen. What can I do?
Ticket Transfer
How can I Transfer my tickets?
Why can’t I accept a ticket transfer invitation?
Can I cancel a transfer?
Can I transfer tickets that someone has transferred to me?
Can ticket transfer change the name on my ticket?
Exchange tickets
I have standing tickets, but I won't be able to stand the whole event. Can I bring something to sit on?
Cancelling tickets
Can I cancel my tickets?
Kan ik mijn tickets annuleren op grond van de Wet Koop op afstand?
My plans have changed. Can I get my money back or exchange my tickets?
Personalized tickets
What are personalized tickets?
Can I change the name on a ticket after purchase if tickets are personalized?
How can I check which names I provided for personalized tickets?
I have personalized tickets, but I can't attend the event. What should I do?
My tickets are personalized. Do we have to enter the event at the same time?
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